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Date: 4 months ago   Category: Finances

The client of Sberbank has filed a lawsuit because of failure in operation of the ATM


The man couldn't remove 200 thousand rubles, but they were received by the unknown as the device has given money with a big delay. The victim has appealed to court with the requirement to return the lost means of the Photo: depositphotos.com the Man has filed a lawsuit against Sberbank which ATM because of technical failure has given 200 thousand rubles to the passerby, the Kommersant newspaper with reference to the text of the claim writes. An incident has occurred in May, 2018. The client of credit institution tried to withdraw the large sum of money in the ATM, on the monitor of the device there was a record that "the inquiry can't be executed". Have returned him the card and have issued the check, however, as it has become clear, in one and a half minutes the device after all has given money which were taken away by the unknown. Protection insists: the claimant has been sure that he will definitely not receive means as to him the message from the ATM about an inquiry deviation has come, and the fault lies completely with the party of Sberbank. The situation is commented by the victim's lawyer Valery Samokhin:valery Samokhin the lawyer "The check from the ATM containing contradictory information is held by the person. It turns out, the consumer when receiving financial service is misled concerning his further actions. Operation is rejected: any normal person, having obtained such information, understands that money from the ATM he won't wait, developed and leaves then the system of bank suddenly decides to change the mind and issues money. Naturally, the ATM already gives them not to the owner of money, but the unknown person. The question is that at us rules of law haven't settled a time period during which the ATM has to make operation directly on delivery of means. As far as I know, at many banks this interval is defined by rules within 40 seconds, but it is the internal document of bank, naturally, we won't see him in court, any bank won't provide him". Sberbank has admitted the failure fact, however, money has refused to return, having referred to own rules by which for "correct completion of the procedure of cash withdrawal it is necessary to receive money, the map and the check". The client himself bears responsibility that he has left, without having waited for money. Modern ATMs have to have function of return of means back in the device, and quickly that similar situations didn't occur, the member of Association of heads of service of information security Alexander Tokarenko:aleksandr Tokarenko the member of Association of heads of service of information security "Says the ATM has to have certain time when money if they were taken away, has to return back to the ATM. If it isn't made then through the Central Bank can already make a claim to credit institutions". In the history of Sberbank there were already failures in operation of ATMs which have made clients is undeserved the rich. The most headline story has occurred five years ago. The resident of Rostov-on-Don has requested in the ATM of 40 thousand notes, and instead of the set sum has received 40 five-thousandth then he has disappeared. Later I have detained the man

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