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Date: 8 months ago   Category: Technologies

Sberbank translates a part of calls on robots collectors


It concerns about 90% of low-risky calls when the decision on debt doesn't demand deep competence of staff of bank of the Photo: depositphotos.com Sberbank plans to transfer until the end of the year about 90% of low-risky calls to clients whose solution of questions on debt don't demand deep competence of staff of bank, on robots collectors. The director of the Retail Collecting division of department of work with problem assets of Sberbank Denis Kuznetsov has reported about it. According to him, already nearly 60% of all contracts fulfill this technology. He has added that often debtors can't define that communicate with the robot, but not the employee of bank. Collectors say that cars have learned to define mood of the interlocutor with an accuracy about 100%. It allows them to build correctly a conversation with the debtor and quicker to receive from him money. Demonstration of operation of the robot collector was seen by the CEO of the Center of development of a kollektorstvo Dmitry Zhdanukhin. According to him, really sometimes it is difficult to distinguish him from a live cheloveka: — an impression Is made that it is just the person robot, that is, figuratively speaking, the stress-resistant, quiet, rather flexible employee of the collection agency in communication. It is the tool really effective very much, and, unfortunately, it means for many collectors that call centers, in any case, on typical debts of natural persons become less relevant, than here such IT-systems. — Whether the law that only two once a week it is possible to call works for robots? — Naturally, all restrictions which extend to people extend in this case and on robots. Another thing is that there can be sort what incidents? As the robot, unlike the person, will check whether the debtor deceives him, claiming that he isn't that person who has run into debt, saying that he is a relative and so on. There gradually plan to attach still such module of verification, and even from borrowers will collect voice prints. — Whether they will call also relatives, neighbors, colleagues? — In the future maybe it because the main restriction which is in the 230th law is the consent of these people to a conversation with a collector. That is the robot will have to specify first of all whether they agree with it to talk. And if don't agree, then to stop a conversation. If the debtor has rather thin hearing, then can notice that when pronouncing a surname and a middle name the difference on a sound goes the robot of a name. People don't like to talk to answering machines. The CEO of League of protection of debtors on the credits Sergey Krylov:sergey Krylov the CEO of League of protection of debtors on the credits "Comments I think that it is exclusive an alternative as more humane communication, but from the point of view of efficiency, I don't think that she will change something. On the contrary, she can just generate a possibility of refusal of communication thus. At people such sensitive understanding when the robot calls was created for a long time and offers us services. I am du

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