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Date: 4 months ago   Category: Society

Risks of aggregators. How not to fly by with return of cost of air tickets at flight cancellation


Who in that case has to bear responsibility to the buyer: the airline, whose tickets have been bought, or the booking aggregator? Photo: depositphotos.com the Booking BiletiDeshevo aggregator has ceased to serve clients. The company didn't declare bankruptcy. Owners have just run away from office. At the same time there were consumers who bought air tickets through this service, but the service was received and money can't return. This bad story has happened directly to me. In the summer I needed to buy air tickets on all family of five people to Bulgaria and back, I have used the Momondo application: I have chosen flights, service has transported on the website biletideshevo.ru, directly on which I also have bought tickets for charter flights of Bulgaria Air. At the end of July all family under these tickets has departed to Bulgaria. And here with the return flight there were problems. One week prior to a departure from booking service have called and have reported that flight of Bulgaria Air is cancelled and there are three versions of the solution of this problem. Have offered us or flight by inconvenient flights with change, or return of means. The representative of the booking aggregator in correspondence has specified that the return sum for five tickets will be 64 thousand rubles that corresponded to market price. We have chosen return of means and have independently bought tickets for other flight. By the way, that day when we have to have returned, with direct flights from Bulgaria there were problems, and we had to fly from Istanbul, and to it to get by the car. When we have returned to Moscow and have come to office of the aggregator to fill out the corresponding papers on return of means, it has turned out that there is nobody, and the security guard gives leaflets with the address of the Department of Internal Affairs where it is possible to write the application. From official sources it is visible that flight of Bulgaria Air on which we had to fly has really been cancelled. Then I as at the consumer have a logical question: who in such situation bears responsibility — airline which continues to work, the run-away booking aggregator or the Momondo service which has transported the user from the application on the unfair intermediary? Bulgaria Air has explained that there are certain regulations and in similar situations the decision on compensation can be considered up to two months: "For all airlines in the European Union there is a regulations, the document which acts on all territory of the EU, he protects the rights of all passengers. Bulgaria Air works according to provisions of this document in which it is spoken that in case of cancellation the passenger can request compensation, change of a route or return and also to send a request for compensation. After the passenger has sent a request for compensation, the airline has a two-month term for investigation whether the passenger meets the requirements specified in the document for receiving compensation. Compensation isn't paid if cancellation is caused by force majeure". In Momondo have answered: as the BiletiDeshevo aggregator has absolutely unexpectedly suspended activity and officially hasn't declared bankruptcy, Momondo

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