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Date: 2 weeks ago   Category: Companies

Pay and wait: the Central Department Store has problems with delivery


Clients cannot receive the items ordered and paid on a sale more than two weeks. The shop explains delays with the increased number of buyers the Central Department Store shop Building in Moscow. Photo: AGN "Moscow" Central Department Store did not cope with delivery: clients of tsum.ru online store cannot receive the items paid during the sale. The delay with delivery at some buyers makes more than two weeks, Vedomosti writes. At the same time under the terms of a sale goods at a discount 50% are on sale only on prepayment, the client of Central Department Store Kirill told: Kirill the client of Central Department Store "At me the 25th was issued the order at 13 o'clock approximately. And the 31st, that is six days later, they wrote about five hours to me that the order is ready. Usually at 13 o'clock you order, literally in about three-four hours it is ready to shipment at own expense. Respectively, if shipment at own expense — three-four hours, then if on the house, usually it is the next day, that is day. In a day bring precisely. But as they have a sale of 50% on a number of goods, here because of this story [delay]". On the official page of Central Department Store in Instagram angry buyers write in comments: "Orders come from online stores of America quicker! You showed all quality and level of your shop!" The client complains that to her at first promised to deliver the goods ordered on January 26 in two days, and then postponed date for the beginning of February; she still did not receive a thing. In response to claims of buyers in tsum_moscow social network apologizes for inconveniences: "Online store in strong load, we do everything possible that all orders were delivered as soon as possible". Told about the reasons of the increased load of shop the observer of Vedomosti Natalya Kislova: Natalya Kislova the observer of Vedomosti "Time of order processing increased in connection with unprecedented interest in the season collection sale starting on January 2 fall-winter at a discount of 30% in the shop and on the website. And since January 24 the discount on the website increased to 50%, the representative of Central Department Store explained. The delay in order processing is connected with growth of number of new clients who refuse orders on foreign platforms because of deterioration in conditions, longer term of expectation of goods, their rises in price at the expense of new duties and need to pay these duties. For the first days of an action almost five times more orders, than on average in a year arrived. Orders with the increased processing term in total number of parcels in the first days of a sale there were 30%, no more than 10% now. The total number of orders does not reveal. According to data of SimilarWeb service, for January, 2019 clients visited the site tsum.ru of nearly 1.5 million times. It is 13% more, than in December, 2018". During slip sales with delivery arise practically at all retailers because of flow of orders at a time. One of the largest online stores in Russia Ozon.ru recognized failure in an information system during the New Year's sale because of what in time several thousands of clients did not receive the purchases. A similar situation and at others

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