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Date: 3 months ago   Category: Society

Passengers in wheelchairs were nearly forgotten in Domodedovo


The female resident of Norilsk Natalia Levchenko who has got into this situation has told about it. The staff of service of the help has brought her and two more handicapped passengers to a zone of an arrival and left there at several o'clock without water, food and any information on a delayed flight of the Photo: depositphotos.com B of network discuss a bad story in which handicapped passengers of NordStar airline had got involved. She has happened in Domodedovo. The female resident of Norilsk Natalia Levchenko who has undergone a heavy operation has told about the incident on the page on Facebook. She was treated in St. Petersburg, back it was necessary to fly to Norilsk through Moscow. According to Natalia, in Pulkovo the service of the help to handicapped passengers has worked perfectly well. And in Domodedovo everything began well — yet didn't announce a flight delay. Flight to Norilsk except her was expected by two more passengers in wheelchairs. Staff of service of the help has brought them for some reason to a zone of an arrival and left there at several o'clock without water, food and any information on flight. All this occurred at night, Natalia Levchenko has told Business FM: "We were taken out to an arrival zone. It is an entrance to which there come the buses bringing passengers from flights. The place which isn't intended for in general stay of people there at all. Have put our katalochka, young people left somewhere, were whispered, have come and have reported that we have a flight delay till 1:20 though a departure at 23:45. And vigorously we were abandoned. And I have asked: do you leave us here? We were told: yes. Neither drinking water, nor, naturally, some food, any information support. No information which is told above at the airport, there gets any more. Board, anything. Two rows of seats and toilet. We were left, have left. We were more than an hour there. The spouse has recognized by the Internet that the flight delay already to two o'clock in the morning proceeds, to us nobody has come. The spouse himself has found representatives of service of aviation safety who have helped to find the representative of NordStar airline. She has been extremely surprised that three handicapped passengers with attendants are unclear where. I have right there called that to us representatives of that service which has to assist us have come. But they very long weren't, the spouse has gone the second time there. Then these children have appeared, have tried to justify themselves that information just will be that some there nuances". According to Natalia, water, food as it is necessary at such long delay, hasn't been provided. The general waiting time of a departure has exceeded six hours. Even boarding handicapped passengers had to wait for 40 minutes in a special ambulift. Air temperature in him was same, as on the street — three degrees. "Only the crew of the plane has adequately behaved, we were placed, warmed, to them there are no claims" — Natalia Levchenko has noted. The quick comment of the Domodedovo airport and NordStar airline at the time of the publication of material didn't manage to be received. To add BFM.ru to your sources of news?

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