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Date: 3 months ago   Category: Companies

"It is technical failure". The president of "Natali Tours" has explained the message about activity suspension


On the website of tour operator the message about activity suspension has appeared. However the CEO has said that it is a mistake, "Natali Tours" continues to look for the investor and plans to resume sales since October of the Photo: Anton Kardashov/AGN Moscow the Travel agency "Natali Tours" has suspended the activity. The corresponding statement is posted on the official site of tour operator. Also on the page phone for reference is specified, any other sections are inaccessible. It is impossible to phone on the specified number. "Have made an incorrect prompt, have now corrected" — the president of "Natali Tours" Vladimir Vorobyov has told in an interview of RBC. He has explained that "the human factor" became a cause of error, on the website there will be information on annulment of tours and a stop of sales of July 4. Vorobyov has added that the company keeps plans for renewal of sales since October 1. Now the announcement that the tour operator has suspended sale of tours till October really hangs on the website. If information is right, then so far tourists won't receive compensation, the press secretary of the Russian Union of Travel Industry Irina Tyurina says: — This statement is formal has suspended sale, but it doesn't mean activity suspension, uncertainty of a situation remains. If after all to recognize that the company has suspended, then it means turning on of the mechanism of compensation from a financial guarantee of tour operator. The insurance company can adopt statements on compensation of cancelled tours and make payments, but for this purpose the tour operator has to provide the register of the cancelled tours with all documents. Now the insurer of tourists Ingosstrakh has to announce on the website when and where it is possible to address concerning compensation. — If no, messages about suspension of activity of the company, respectively, nobody can address insurers yet? Exactly. If the company hasn't announced the activity suspension, then the insurance mechanism doesn't turn on, nobody can address for compensation anywhere. However, the company has promised to return all money, but still has returned nothing to nobody. In the register of the cancelled tours "Natali Tours", according to our information, about 12 thousand claims. It is clear, that each tour not on one person. Respectively, we conditionally multiply on 2,5, and at least 30 thousand people who couldn't depart because of the company turn out. About 80% are sold from legal entity "Panorama Tour" which has financial guarantees of 50 million rubles. If we divide them into 10 thousand rounds, it is clear that on each tour payment will make 5-6 thousand rubles. Any tour abroad can't cost so much. All tourists who have bought a tour at "Panorama" actually won't receive money. — On the website "Natali Tours" it is written that sales will be resumed on October 1. The president of the company Vladimir Vorobyov said that he looks for investors. It is possible? — The tour operator who has thrown at least 30 thousand people has returned nobody money, declares renewal of sales since October 1. Show me the tourist who will incur money to this tour operator? It is very difficult to itself

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