The ex-chief of staff of Audit Chamber Yury Voronin became the representative for the rights of consumers of financial services. His decisions will be obligatory for the financial organizations Yury Voronin. Photo: Vitaly of Belousov/TASS In Russia has appeared the first professional financial ombudsman. The Central Bank has appointed Yury Voronin who directed five years the office of Audit Chamber to this position, and two last months was the adviser to the head of the Central Bank Elvira Nabiullina. Voronin will consider disputes of consumers with the financial organizations to court with property claims to 500 thousand rubles and also disputes over the CMTPL irrespective of the sum. According to the law, since September 3 decisions of the representative will be obligatory for the financial organizations. Next year insurers, from the 2020th — the microfinancial organizations, in a year — banks will have to cooperate with the ombudsman. Whether such position in Russia is necessary, the head of the FutureBanking.ru portal and the editor-in-chief of the Agency of insurance news Vitaly Bogdanov argues: Vitaly Bogdanov the head of the FutureBanking.ru portal, the editor-in-chief of the Agency of insurance news "If this institute works as it is declared, then, of course, such position is necessary because work of this institute can unload very strongly our courts and our regulator, the Bank of Russia. Only in 2017 and only on obligatory "autocitizen" in courts nearly 400 thousand claims, and have come to the Central Bank — nearly 40 thousand complaints of consumers to insurers. Our courts though cope with such volume, but there is all this slowly and sadly. Now this institute is allocated with all tools which will allow to protect the rights of consumers quickly. Very short terms for consideration of the complaint of the consumer are stated the arrived ombudsman in the law, on the execution of the decision accepted by the ombudsman, the financial organization. All this will work only if the ombudsman isn't unreasonably loyal to the financial organizations. In our country the risk of unreasonable loyalty is rather high. If suddenly all this pours out in softness and loyalty of the ombudsman to the financial organizations, then for consumers everything, of course, is better to leave as is now". The first deputy chairman of the Central Bank Sergey Shvetsov has said that at first activity of the representative will finance the Bank of Russia, then will attract contributions of participants of the market. A term of office of the ombudsman — five years. In service of the representative several hundreds of people will work. They will consider about 250 thousand cases a year. The director of Institute of relevant economy Nikita Isaev doesn't see sense in it the institute:nikit Isaev the director of Institute of relevant economy "It is more likely discredit of legal system which is in the country. All disputes and any consumer protection keep within the simple federal legislation. There are a jurisprudence and rather strict requirements in relation to those who, perhaps, violate the rights of consumers. But it, probably, doesn't exist. Probably, the judicial system is so deposed from a point з
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